Terms and Conditions

Welcome to Alsaad Coffee. By using our website and completing any purchase through it, you agree to the terms and conditions outlined below. Please read these terms carefully before using the website or placing an order.

1. Acceptance of Terms and Conditions

By using the website or placing an order, the customer acknowledges that they:

• Have read and understood these Terms and Conditions.
• Agree to comply with them.
• Provide accurate and complete information when placing an order.
• Comply with the laws and regulations applicable in the State of Kuwait.
• Are responsible for maintaining the confidentiality of their account login details, if applicable.

Alsaad Coffee reserves the right to modify or update these Terms and Conditions from time to time. Any amendments will become effective from the date they are published on the website.

2. Products and Prices

We make every effort to ensure that product information displayed on the website is accurate, including product images, descriptions, and prices.

However:

• Product colors or details may vary slightly from the images displayed on the website.
• All prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated.
• Prices are subject to change without prior notice. The applicable price is the price displayed at the time the customer completes the order.
• Displaying a product on the website does not guarantee that it will always be available.
• If a product becomes unavailable after an order has been placed, Alsaad Coffee may contact the customer to offer a suitable alternative or cancel the product and refund its value according to the payment method used.

3. Orders

Customers can place orders through the website by following the available ordering process.

After completing an order, a confirmation message may be sent to the phone number or email address provided by the customer.

Alsaad Coffee reserves the right to refuse or cancel any order in circumstances including, but not limited to:

• Product unavailability.
• An obvious error in the product price or description.
• Issues with payment information.
• Incorrect or incomplete delivery information.
• Suspected unauthorized or fraudulent use of the website.

If an order is cancelled after payment has been made, the amount will be handled in accordance with the refund policy and the payment method used.

4. Payment

The website provides the payment methods available at the time of checkout.

The customer agrees to use a valid payment method that they are authorized to use.

Alsaad Coffee shall not be responsible for any delay or rejection of a payment resulting from the bank or payment service provider.

5. Delivery

Delivery services are available within the areas covered by Alsaad Coffee in the State of Kuwait.

Delivery fees and any additional charges, if applicable, will be displayed during the checkout process or before the order is confirmed.

Delivery times may vary depending on:

• Delivery location.
• Order size.
• Peak periods.
• Weather or traffic conditions.
• Circumstances beyond the company's reasonable control.

The customer is responsible for ensuring that the delivery address and contact number provided with the order are accurate and complete.

If delivery cannot be completed due to an incorrect address, the customer being unavailable, or difficulties accessing the delivery location, additional delivery charges may apply for re-delivery in accordance with the applicable policy.

6. Order Receipt

The customer should check the order upon delivery and ensure that the products and packaging are in good condition.

In the event that a product is visibly damaged or incorrect, the customer should contact customer service as soon as possible and provide the order number and clear photos of the product or packaging when required.

7. Return and Exchange Policy

Due to the nature of certain food products sold by Alsaad Coffee, some products may not be eligible for return or exchange once the package has been opened, in order to protect product safety and quality.

Returns or exchanges may be accepted in cases permitted by applicable law and Alsaad Coffee's approved policy, including, but not limited to:

• Receiving a product different from the one ordered.
• Receiving a damaged product.
• A confirmed product defect.
• A verified issue with the order.

Customers must contact customer service and provide the required order details and photos within the period specified in the applicable return policy.

Opened food products may not be returned except where permitted by law or approved by Alsaad Coffee.

8. Food Allergens

Important Notice

Some Alsaad Coffee products or their ingredients may contain food allergens, or may be manufactured or prepared in facilities that handle ingredients that may cause allergic reactions.

Potential allergens may include:

• Milk and dairy products.
• Tree nuts.
• Peanuts.
• Soy.
• Wheat and gluten.
• Eggs.
• Sesame.
• Other ingredients that may cause allergic reactions.

Allergen information may vary from one product to another. Customers should therefore carefully review the ingredients and allergen information provided on the relevant product page before purchasing or consuming any product.

If a customer has a food allergy or intolerance to any ingredient, they should contact Alsaad Coffee before placing an order to confirm the ingredients and allergen information applicable to the product.

The absence of a specific allergen from the product description on the website should not be considered a guarantee that the product is free from traces of that allergen, unless Alsaad Coffee expressly confirms otherwise.

Alsaad Coffee strives to provide accurate and up-to-date information regarding product ingredients. However, customers are responsible for ensuring that a product is suitable for their individual dietary requirements or food allergies.

If a customer has a severe or potentially life-threatening food allergy, they are advised not to consume the product until they have directly confirmed all relevant ingredients and allergen information.

9. Product Quality and Storage

Customers must follow the storage and usage instructions provided on the product packaging or product page.

Alsaad Coffee shall not be responsible for product damage resulting from:

• Improper storage.
• Exposure to unsuitable temperatures.
• Expiration of the product after delivery due to improper use or storage.
• Tampering with the product or packaging after delivery.

10. Promotions and Discounts

Alsaad Coffee may offer promotions and discounts for limited periods.

All promotions are subject to the terms and conditions specified for each offer. Alsaad Coffee reserves the right to modify or terminate any promotion in accordance with its applicable terms and the laws and regulations of the State of Kuwait.

Discounts or promotional codes may not be combined unless expressly stated otherwise.

11. Account and Personal Information

If the website allows customers to create an account, the customer is responsible for maintaining the confidentiality of their account information and must not share it with others.

Customers must provide accurate and up-to-date information. Alsaad Coffee may request that customers update their information when necessary to process an order or contact them.

Personal information will be handled in accordance with the Privacy Policy published on the website and the applicable laws and regulations of the State of Kuwait.

12. Intellectual Property

All content available on the website, including but not limited to:

• The Alsaad Coffee name and logo.
• Text and written content.
• Images.
• Designs.
• Graphics.
• Marketing content.
• Trademarks.
• Website layout and design.

is owned by Alsaad Coffee or used under appropriate rights and licenses.

Such content may not be copied, reproduced, reused, published, distributed, or commercially exploited without prior written permission.

13. Website Use

Users agree not to:

• Use the website for any unlawful purpose.
• Attempt to hack, disrupt, or interfere with the website or its systems.
• Upload or publish harmful content or malicious software.
• Use another person's account or information without authorization.
• Attempt to access data or systems for which they do not have permission.
• Use the website in a manner that negatively affects the experience of other users.

14. External Links

The website may, from time to time, contain links to third-party websites or services.

Alsaad Coffee is not responsible for the content, policies, or practices of external websites. Users are advised to review the terms and privacy policies of such websites before using them.

15. Limitation of Liability

Alsaad Coffee makes reasonable efforts to ensure the accuracy of the information available on the website and the continuity of its services.

However, technical errors, temporary interruptions, or delays beyond the company's control may occasionally occur.

Alsaad Coffee shall not be liable for any delay or failure resulting from circumstances beyond its reasonable control, including technical failures, issues with payment providers or delivery companies, weather or traffic conditions, or emergency events.

16. Force Majeure

Alsaad Coffee shall not be liable for any failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, crises, restrictions, strikes, government decisions, civil disturbances, or other emergency circumstances.

17. Complaints and Customer Service

For any inquiries or complaints regarding an order, products, or website services, customers may contact Alsaad Coffee through the official contact number provided below.

Please provide the order number and all relevant details to help our customer service team process the inquiry or complaint efficiently.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws and regulations applicable in the State of Kuwait.

If any provision of these Terms and Conditions conflicts with any mandatory legal or regulatory requirement, the applicable legal or regulatory provision shall prevail to the extent required by law, without affecting the validity of the remaining provisions.

19. Amendments to the Terms and Conditions

Alsaad Coffee reserves the right to update or amend these Terms and Conditions whenever necessary.

The updated version will be published on the website along with the date of the latest update.

20. Contact Us

For any inquiries, complaints, or requests related to these Terms and Conditions, please contact us using the official contact details provided on the Alsaad Coffee website:

Store Name: Alsaad Coffee
Country: State of Kuwait
Phone / WhatsApp: +965 55322812
Address: Shuwaikh Industrial, Kuwait